Shipping & Returns



Shipping to the USA 

For the US customers, H2Decore offer:

- FREE SHIPPING*: Free Ground shipping for all orders over $99.99 (Standard Shipping 4-7 business days + product availability)

- Flat Rate: For orders under $99.99 the shipping will be $10.00 (Standard Shipping 4-7 business days + product availability)

- Expedited shipping: Available upon request.


  • Orders to all 48 US States will be shipped either UPS, FedEX, or USPS
  • All AK, HI, and PR orders: Available upon request.
  • No change, corrections or cancellations will be allowed after your order has been submitted to the shipping department.
  • Free shipping* offer apply to the items included on the Handles and Hardware menu.
  • All products included on Decore menu will have shipping charge upon request, unless a specific shipping rate is indicated in each item.
  • Rates apply to orders for order quantities of 100pcs or less. For quantities greater, actual shipping charges will be applied. 
  • Standard manufacturer lead time apply and will affect the arrival time of your order.
  • If an order consists of items from multiple manufacturers, there will be an additional shipping fee. This is done when more than one package has to be shipped to complete your order
  • H2Decore will not ship any order to a PO Box


Shipping to the Rest of the World

We do not offer order placements to the rest of the world directly through our website.

Please contact us directly for a shipping quote and provide us with:

- Shipping Address

- Product Code

- Quantity



RETURNS

  • Returned items must be in their original undamaged condition to qualify for credit.
  • Customers may return items up to 30 days after purchase for credit and will be credited the full amount minus the applicable restocking charges and exceptions listed below.
  • Customers will not be credited for applicable shipping charges.
  • Items returned within 30 days of purchase will incur a 25% restocking fee.
  • Items returned after 30 days will not be credited.
  • Must be in the original manufacturer’s box and packaging.
  • May not be missing pieces.
  • Must not be a clearance/liquidation/closeout item.
  • Not Credit will be issued unless items are received in good condition.


Exceptions to the above policy:

MADERNOUSA:  Items manufactured by MADERNOUSA are "made-to-order".

  • Orders canceled after 24 hours  will incur in a 45% restocking fee. 
  • Custom Made orders are not refundable.



Warranties

  • All warranties or guatantees are limited to those offered by the manufacturer.
  • Most of the items we sell come with Lifetime warranties. 
  • Please consult with us about warrantee policies of individual product.

For more information please call us at (305) 975-3451 or E-mail us at support@h2decore.com